The range of delivery services provided by an e-commerce businesses can make the difference between a sale and a lost opportunity. Customers today may prefer to wait longer or to pick the order themselves from a pick-up point than to pay a delivery fee. Conversely, some clients would be ready to pay a higher delivery fee if the order will be delivered in the next 2 to 24 hours.
Your business needs to provide a wide range of delivery options to satisfy all customers. With NetSuite you can easily get your delivery process at very high standards. Keystone Data has developed a delivery script which can be customised to every business. This script takes into account the address of the client, the weight and the size of the item. It then returns a list with all delivery methods available. This script gives your e-commerce business the ability to make intelligent delivery not only in terms of what carrier to chose but also of what box type to chose.
- The ability to chose the best carrier/ delivery service for a specific address.
- Efficient matching of an order with a relevant box type.
- Freedom in choosing the date of the delivery.
- Increase efficiency and customer satisfaction.