KPIs in Wholesale and Distribution
NetSuite recently commissioned SL Associates to research what KPIs were most important to NetSuite’s wholesale & distribution customers and what results they were getting through using NetSuite.
These KPIs fell into a number of categories as follows:
360° Visibility & Actionable Insights.
Collection Time for Accounts Receivables, Revenue Performance, Gross Margin Performance, Time to Close Financial Books, Days Sales Outstanding & Accounting Staff Productivity.
Inventory Costs, Obsolete Inventory Carrying Costs, Fulfilment Rates and Back Orders & Planning Cycle Times.
Customer Back Orders, Delivery Efficiency & Shipping to Customers.
IT Support Resource Costs, Cost to Purchase and Maintain Servers & Business Continuity/Disaster Recovery Costs.
Improvements were found across all KPIs including collection time for accounts receivables between 30 to 50% and reducing inventory costs by 20 to 30%.
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