KPIs in the Software Company Sector

NetSuite recently commissioned SL Associates to research what KPIs were most important to NetSuite’s Software Company customers and what results they were getting through using NetSuite.

These KPIs fell into a number of categories as follows:

Business Visibility

360° Visibility & Actionable Insights.

Financial Management

Time Required for Compliance Support, Reporting Time and Resources & Time to Close Financial Books.

Sales and Management & Support

Order Processing Efficiency & Customer Support Capacity.

Professional Services

Professional Services Productivity & Invoice Management.

IT Management

IT Support Resource Costs & Business Continuity/Disaster Recovery Costs.

Improvements were found across all KPIs including Customer Support Capacity increased by between 25 and 60% and Professional Services Productivity improved by 40 to 65%.

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