KPIs in the non-profit sector
NetSuite recently commissioned SL Associates to research what KPIs were most important to NetSuite’s non-profit customers and what results they were getting through using NetSuite.
These KPIs fell into a number of categories as follows:
360° Visibility & Actionable Insights.
Reporting Time and Resources, Time to Close Financial Books, Time Required for Compliance Support & Accounting Staff Productivity.
Non-profit Mission Performance
Programme Revenue Leakage, Cost of Servicing the Mission & Number of Donors and Grant per Donor.
IT Support Resource Costs & Business Continuity/Disaster Recovery Costs.
Improvements were found across all KPIs including Time Required for Compliance Support decreased by between 30 and 50% and Cost of Servicing the Mission reduced by 35 to 50%.
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