NetSuite as standard is integrated with UPS and FedEx. Also as a NetSuite partner we regularly integrate with other carries such TNT, The Post Office and Parcel Force for our clients.
These integrations allow us to automatically generate carrier labels when goods are scanned out of warehouse and pull tracking no. back into NetSuite. However in order to provide an excellent level of customer service we need to be able to update our customer at any moment in time on where exactly is their order. For example we ship one pencil and we get a tracking no. which we then use to interrogate our carrier website to get the details that we need.
One way of doing this is to create a script in NetSuite for each carrier, or you could use AfterShip www.aftership.com app which will do this for you, thus you will only need to create one NetSuite script which links NetSuite to AfterShip. The result is that you reduce the number of scripts that you have to create/to run in order to have access to all your tracking no. independent of the carrier.
If you need more clarification don’t hesitate to contact us, thank you everyone and have a nice day!