Over the years working for my previous company (Giant Systems), I have worked on countless projects implementing multichannel e-commerce systems. I worked with a mixture of wholesalers, retailers, distributors and manufacturers providing them with our multichannel solution, Cascade.
In the majority of cases we integrated Cascade with the client’s ERP system. These systems included bespoke ERP systems and a number of standard ERP systems from larger providers such as Microsoft Dynamics Nav, Netsuite, SAP, Sage 50 and Sage 200. Working with these clients gave me a very interesting insight into these products and allowed me to compare how reliable and cost effective these products were and how they contributed to our client’s successes and failures.
I often found that clients using an on-premise product (e.g. Sage 200 or Dynamics Nav) often faced expensive issues and recurring maintenance issues relating to ensuring their on-premise software was connected to their cloud systems.
I found the opposite with Netsuite, as a cloud based and very reliable system, integrations were reliable so I found it possible to implement a comprehensive integration when working with this product.
I also found those using Netsuite were gaining a significant competitive advantage for a variety of reasons, notably those trading in more than one tax jurisdiction gained significant benefit over competitors. Netsuite provided these clients with an overall international view of finances within their ERP system that would require an extremely expensive SAP build or similar had it not been for Netsuite.
Choosing to focus on the provision of a single ERP solution was a big decision for us and has been based on a great deal of research and the many years experience we have in the industry.